(Suite 117) Peel House,
30 The Downs,
Tel: 0161 667 1613
VAT Number: 241 4554 26
EPX Technical Services are an award-winning MSP based in both Staffordshire and the North-West, delivering IT Service Desk Support & consulting services to a wide range of business sectors.
We are looking for an enthusiastic, self-motivated, skilled engineer to join our growing engineering team. This role is to provide an IT support service to EPX customers via telephone, remote support and onsite visits, as well as supporting your colleagues with their work as required.
You will be required to attend the EPX office in Stafford and / or customer sites located within approximately 90 minutes of the EPX office. There is the option to work from home when required.
As a IT Operations Engineer, you will be expected to carry out IT support services to customers and partners of EPX, including management of the complete ticket lifecycle as they flow through our internal systems. You will be the escalation point for any tickets Triage or First Line are unable to resolve.
Ensure that appropriate actions are taken to resolve support tickets, fully documenting them as you go with progress and resolution information. Take ownership of support tickets and work on them until resolution.
Alongside working remotely, you will be required to attend customer site-visits at short notice, and occasionally be required to work outside of regular hours.
In addition to carrying out “business as usual” standard support work, you will be required to proactively seek opportunities to improve service delivery, customer support and EPX as a whole.
The ideal candidate will have:
Technical skills required:
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