As an expanding Platinum Salesforce Partner we are looking to recruit a talented, motivated and charismatic Project Manager to join our London based team.

To succeed in this role, you’ll need to communicate well and multi-task under tight deadlines. You’ll need to be able to manage resource allocation, budget and scope across multiple projects and be proactive in communicating any changes to this both internally and externally. You’ll also be the assigned clients’ first point of contact, ensuring that our customers remain satisfied with our services.

Principal Duties and Responsibilities (Essential Functions):

Successfully managing the relationship with the client throughout the project duration and acting as the main point of contact between client and vendor organisation at all times
Ensuring the services delivered conform to what has been contractually agreed with client and and monitoring the delivery of said services against agreed schedule, quality, scope and budget
Acting as the escalation point when issues arise with clients resources / services and managing any dispute or conflict proactively;
Reporting internally to PMO on project performance (project delivery, progress, etc.).
Managing client resource planning and addressing resources performance issues

Project Management:

Managing projects which include project kickoff prep, pre reqs planning
Project admin work such as project plan and email templates;
Client communication on project timeline, progress and risks/issues
Internal communication to make sure work is properly delivered in a timely manner;
Making sure client invoices are paid on time in the project timeline
Project closure and post project follow up
Maintaining the work plan within the PPM software used
Overseeing the progress and profitability of projects throughout the life cycle and ability to generate reports for this both internally and externally

Admin and Operational work:

Managing the financial aspects of the contract (billing for services, following-up on payments etc.)
Any other admin and operational tasks

Salesforce Consultancy:

Learn how Salesforce works, its benefits and what their products do
Passing the required exams including ADM

Account Management:

Successful client relationship management throughout the project duration
Acting as the main point of contact between client and project team
Managing the client success of the project and obtaining AppExchange reviews post implementation

Metrics & Reporting:

% profitability of projects run
% util across projects run
Actual vs Planned work
Reporting on project performance (delivery, progress, util etc.) and generating weekly RAG reports both internally and externally

Business Development:

Manage a project backlog and upsell based on said requirements

Reports To:

Head of PMO

Qualifications & Skills:

Required
At least 2 years project management experience within IT sector
Experience with liaising with clients both F2F and remotely
Exceptional organisational and written/verbal communication skills
Ability to multitask, be proactive and take initiative
Ability to work effectively with onshore/offshore resource
Happy to travel for client meetings (mostly UK)
Deals with confidential information and/or issues using discretion and judgment
Proficient in MS Office and CRM/project management software
Sharp business acumen
Problem-solving aptitude
Preferred
Experience and knowledge with Salesforce platform
BSc/BA in Business or similar field
Experience in customer service

Must
Have the right to work in the UK with the need for sponsorship
Be live in/be able to travel to London daily
Suitable experience for the role

NO AGENCIES PLEASE

Tagged as: agile, prince2, project manager, salesforce